House Rules
1. Introduction
1.1. We know the saying goes that rules are made to be broken (particularly by kids), but these House Rules must be adhered to at all times by anyone using or visiting our clubs. This is to ensure and safeguard the use and enjoyment of our clubs by everyone.
1.2. For our Members, these are the ‘House Rules’ which are referred to in our T&Cs and which form a part of the Contract you have formed with us.
1.3. As reminder - it is a Member’s responsibility to ensure that any Named Adults, their children, or any guests of theirs are informed of these House Rules and at all times observe them.
2. Our Membership Values
2.1. Little Houses Group is committed to fostering a warm, welcoming, and safe environment for families to enjoy quality time together whilst at our clubs. The following overarching principles serve as the cornerstone of our business and we expect anyone attending our clubs to share in and embrace these values:
2.1.1. Kindness & Respect
Our clubs are build on inclusivity, celebrating families from all backgrounds. We ask that anyone attending our clubs treats one and other with kindness and respect, regardless of differences in parenting styles, beliefs or backgrounds. Our goal is to create spaces where both children and adults feel valued, comfortable and safe.
2.1.2. Consideration & Community
As family clubs, we encourage positive interactions between our Members, their children, and any guests who might visit. Everyone should feel at home in any of our clubs and we all have a shared responsibility to create a welcoming atmosphere for all. Disruptive, aggressive or inappropriate behaviour or language will not be tolerated. We kindly ask parents and caregivers to lead by example, showing children how to treat others with courtesy and care.
2.1.3. Responsible Behaviour
Our clubs are a place to relax, have fun, and spend quality time with loved ones. Whilst enjoyment is encouraged, we ask that all visitors to our club remain mindful of others. Inappropriate conduct, or behaviour which in any way disrupts the experience of other visitors, will not be accepted.
2.1.4. Open Communication
We value the input of our Members and their children and are always looking to improve our club experience. If you have any concerns or encounter any issues, please let a member of our team know. We are here to listen and ensure that our clubs remain a positive and enjoyable space for all families.
3. General Housekeeping
3.1. All food and drink consumed on our premises must be purchased at our clubs, with the exception of pureed food for weaning babies, and any food which is needed for medical reasons. This is so we can control which allergens are on site and is for the health and safety of everyone at our clubs.
3.2. No nuts are permitted at any of our clubs – we strive to operate nut-free environments for the safety of all.
3.3. Buggies are not allowed inside any of our clubs and instead should be stowed away in the designated Buggy Stores located adjacent to the main entrances of each site. Our Buggy Stores have limited space – we ask that you are courteous to others when storing your buggies, folding them up and hanging them on the hooks / shelves provided. Bassinets are available from our receptions, subject to availability.
3.4. The safety and security of everyone at our clubs is of paramount importance to us. All ofour clubs have staffed reception desks and we ask that all visitors – be they Members, Named Adults, their children or guests, present themselves to the reception desk and check-in on arrival.
3.5. Dogs and other animals are not allowed in any of our clubs, save for registered service dogs.
3.6. All of our clubs are smoke-free – smoking, including the use of e-cigarettes and vapes is strictly prohibited anywhere whilst on club premises.
3.7. Whilst we like to pour our favourite tipples to be enjoyed by adults in glassware, we ask that people take care when walking with glassware or placing glassware down, always being aware that they are in an environment designed to encourage children to freely roam. Glass bottles and/or glassware is strictly prohibited from being taken into our soft play areas, jungle gyms, outdoor playgrounds or pool areas.
3.8. Our clubs are located in residential areas – please be respectful of our neighbours when entering and leaving the club, keeping noise to a minimum.
3.9. The majority of our clubs do not have parking and some are located in streets which are not suitable for cars. We kindly ask that you only park in designated areas when visiting any of our clubs or use alternative transport options when visiting.
4. Health & Safety
4.1. All visitors to our clubs, be they Members, Named Adults, their children or guests, must at all times comply with any reasonable requests made by members of staff in relation to matters of health and safety.
4.2. Health and safety notices may be displayed around our club, such as on entrances to specific areas – everyone must read these and comply with their recommendations.
4.3. No person is permitted to visit our clubs if they are unwell – we reserve the right to refuse entry to our clubs to anyone who is showing signs, in our sole discretion, of suffering from any illness which poses a risk to others.
4.4. Our fire exits are clearly marked. No person is to interfere with or obstruct any fire exits or fire doors.
4.5. In case of an emergency, including a fire, instructions given by club staff and fire marshals must be followed.
4.6. During an evacuation, any children who are under our care (such as in our crèches, kids’ clubs or classes) should not be collected – they will be evacuated by our team and reunited with their carers at the designated evacuation point.
5. Electronic Devices
5.1. Our clubs are designed for families to bond and enjoy each other’s company. We therefore encourage anyone visiting our clubs to disconnect from the outside world and enjoy some time-off where possible.
5.2. Mobile phones are allowed to be used throughout our clubs but care should be taken that their use does not cause a nuisance or disturbance to any other person. We kindly ask visitors to refrain from using their mobile phones in our soft plays, jungle gyms, swimming pools and fitness facilities unless strictly necessary.
5.3. Laptops may be used in our studies, cafés, restaurants and co-working areas, but are not to be used anywhere else in our clubs.
6. Photography and Video
6.1. We understand that our Members may wish to capture personal moments of themselves and their children enjoying activities within our clubs. To ensure that everyone attending our clubs feels comfortable, we ask that the following rules be adhered to in relation to the taking of photos and videos.
6.2. Photographs and videos are only permitted to be taken of your own child(ren) and only where doing so does not disrupt or disturb the experience of others. Should someone request that you stop taking photos for any reason, we ask that this be respected.
6.3. Any photos or videos taken in our clubs must be for personal use only.
6.4. Photography and filming during our classes is allowed, provided that phone use is kept to a minimum and the activity of the class is not disrupted – should an instructor or a member of our staff ask you to stop taking photographs or videos, you must immediately comply.
6.5. No images or videos of anyone else, including other Members, Named Adults, their Children, guests, or our staff, may be posted on social media platforms without the explicit permission from those featured.
6.6. The taking of photographs and videos is strictly prohibited at all times in our changing rooms, pool and spa areas, crèches and kids’ clubs. Any person who is found to have taken photographs or videos in such locations may be asked to immediately leave the club.
7. Crèche and Kids’ Clubs
7.1. Slots at our crèches and kids’ clubs can be booked in 60-minute increments, and are for a maximum of 3 hours per child, per day.
7.2. No Members or Named Adults are permitted access beyond the gates inside our crèchesand kid’s clubs – we ask that children be signed-in at the designated reception desks.
7.3. Children are asked to take off their shoes before entering our crèches and kids’ clubs with socks being required to be worn at all times.
7.4. Parents are asked to feed their child(ren) before they are dropped-off at our crèches – no food or milk will be given to children whilst attending our creches save for drinking water.
7.5. We kindly ask you to ensure that children dropped-off at our crèches or kids’ clubs have recently had their nappies changes and/or are encouraged to use the bathroom prior to entry.
7.6. No personal belongings are entitled to be brought into our crèches or kids’ clubs – designated cubby holes are provided where belongings may be left. Children using a dummy / comforter are permitted to keep these with them.
7.7. Our crèches and kids’ clubs are very popular and we therefore ask Members or Named Adults to ensure that they arrive in good time to collect their child(ren) at the end of their session so that our staff can prepare for the next intake. Members or Named Adults who are late collecting their children by five (5) or more minutes will be charged an initial late-collection fee of £16, followed by a further fee of £1 for every minute after that.
7.8. Please inform a staff member at drop-off if a different carer will be collecting your child(ren). It is your responsibility to share your private pick-up password with this carer – this password will be set when booking on the Member’s Portal and we will not be able to release any child into another person’s care without them providing this password to us.
7.9. If a child in our care at one of our crèches or kids’ clubs becomes distressed for any reason we will try and console them in the first instance, but, if they do not settle, we will phone their designated carer and ask them to immediately return to the crèche / kids’ club to collect their child.
7.10. In the event the fire alarm sounds at one of our clubs whilst your child is attending our crèche or kids’ club, please meet your child at the designated assembly point which staff will direct you to.
8. Soft Play and Jungle Gym
8.1. Our soft play and jungle gyms are designed to be places where kids can be kids, having fun and learning to explore. We want to ensure that everyone attending our soft play and jungle gyms has a fun time, and remains safe at all times. All users of our soft play and jungle gyms must, therefore, adhere to the following provisions at all times.
8.2. Each child must be accompanied by a Member or Named Adult for the duration of their time in our soft play and jungle gyms – children are prohibited from entering these areas on their own without adult supervision.
8.3. We request that supervising adults remain within eyesight of the child(ren) in their care to ensure that the play that is being engaged in is fun, safe, and respectful.
8.4. Our soft play and jungle gyms are split into age-appropriate areas which are clearly signed. We ask that children only play in that area designated for their age group – this ensures that our younger children are free to enjoy themselves whilst our more boisterous little ones have a safe space for themselves.
8.5. Shoes are not allowed in our soft play or jungle gyms – they must be removed and stored in the designated area before entry.
8.6. Socks must be worn at all times – any person arriving without socks will be denied entry. For hygiene reasons we do not have socks available to borrow at our sites.
8.7. We ask that children do not wear jewellery or watches whilst attending our soft play or jungle gyms and that children who require glasses or hearing aids take extra care.
8.8. No food or drink is to be consumed within the main play areas of our soft play or jungle gyms.
8.9. We encourage children to play, run free and explore our exciting soft play and jungle gyms. This comes with the inherent risks including exposure to moderate physical activity and tripping, falling and bumping into fixed objects and other children. Please inform a member of staff immediately if your child has any sort of accident, no matter how minor, so that a trained first aider can assess them.
8.10. Please be mindful of how your child(ren) interacts with those around them. Disrespectful and/or abusive behaviour towards others can result in such a child being asked to leave our soft play or jungle gym. Reports of any persistent and repeated bad behaviour may result in that child being excluded from our soft play or jungle gyms all together.
9. Our Gyms
9.1. Our gyms, including the locker rooms and showers contained therein, are strictly for use by Members only – Named Adults, children under the age of 16 and guests are not permitted to use any of our gyms.
9.2. The use of our gyms is entirely at the user’s risk – it is mandatory, before anyone uses our gyms, that they first complete and sign a PAR-Q form confirming that they are in good health.
9.3. No person may use our gyms whilst under the influence of alcohol, narcotics, or any other medication or substance which may affect their ability to exercise safely.
9.4. Our gyms get busy during peak times (such as in the mornings and early evenings). We ask our Members to be courteous to other users and limit their time spent on each piece of equipment to no more than 30 minutes. Members are asked to refrain, where possible, from using multiple pieces of equipment concurrently or from leaving towels or other belongings on pieces of equipment in order to ‘reserve’ them.
9.5. Appropriate clean exercise clothing and shoes must be worn whilst exercising in our gyms.
9.6. All equipment should be wiped down by Members after they finish – suitable wipes are available in all of our gyms.
9.7. Should Members discover that any equipment has become damaged or is dangerous or defective, this should be reported to a member of staff immediately such that we can take the necessary remedial action.
9.8. Food or drink (other than water and isotonic fitness drinks) must not be consumed within our gyms.
9.9. All equipment and towels must remain in the gym and are not to be taken away by Members – we reserve the right to levy fees against any Member suspected of taking any equipment.
9.10. Our lockers operate on a first-come-first-served basis – they cannot be reserved and items are not to be left overnight in any of our lockers. At the end of each day, our staff inspect our locker rooms to ensure that all lockers are unlocked and empty – any lockers which remain locked will be opened, and all contents handed to lost property.
9.11. Please treat our locker rooms with care and leave them in a condition in which you would like to find them – baskets are provided for used towels.
10. Our Pools
We ask all Members and their children to ensure they at all times adhere to the following rules whilst using any of our pools.
10.1. Our pools are reserved exclusively for Members and their children.
10.2. Named Adults are not permitted to use our pools but they may accompany children into our changing rooms and remain poolside to supervise children under their care.
10.3. Outdoor shoes are not permitted within our pool areas or changing rooms – we ask that outdoor shoes are removed and left in the entranceway or alternatively that the disposable covers provided are used.
10.4. All swimmers must shower prior to getting into our pools.
10.5. It is mandatory for any babies, and any toddlers who are not fully toilet trained, using our pools to wear both a disposable swim nappy, and a reusable neoprene swim nappy over the top . Babies and toddlers who are not toilet trained are not permitted to swim wearing only a disposable nappy – our staff will refuse access to any babies who are not wearing both a disposable and a reusable nappy and it is the responsibility of a Memberto ensure that their toddler is toilet trained if they are not to wear double nappies.
10.6. We reserve the right to charge Members a cleaning fee should our pools requiresanitation following a toilet-related accident where the mandatory double-nappy policy was not followed.
10.7. The direction of our lifeguards, and other members of our pool staff, must at all timesbe listened to. They are there for the safety of all users of our pools and any decision they make is final.
10.8. Our pools and changing rooms can naturally become slippery due to standing water. We ask that Members and their children take care and do not run or play around our pools or in our changing rooms. Jumping or diving into our pools is prohibited.
10.9. No balls, floats or inflatables are permitted in our pools other than those provided by us, or other than buoyancy aids for those children learning to swim.
10.10. No food or drink is permitted to be consumed in our pool areas or changing rooms.
10.11. We ask that Members are courteous to other users at all times – changing rooms should be left in a condition which Members would like themselves to see, placing all used towels in the baskets provided and wiping down wet areas.
10.12. The lockers in our pool changing rooms operate on a first-come-first-served basis – they cannot be reserved and items are not to be left overnight in any of our lockers. At the end of each day, our staff inspect our locker rooms to ensure that all lockers are unlocked and empty – any lockers which remain locked will be opened, and all contents handed to lost property.
10.13. Any person who has suffered diarrhoea in the last 48 hours must not use our pools. We ask Members to ensure that any children they bring with them to swim are fully fit and healthy and not suffering from illness.
10.14. For everyone’s safety and comfort, we ask that children and adults refrain from eating in the two hours before getting into the pool.
10.15. The use of phones, tablets or laptops is prohibited at any time in our pool areas or changing rooms.
11. Fitness, Gym and Studios
11.1. Our fitness facilities and studios are strictly for use by Members only – Named Adults, children under the age of 16 and guests are not permitted to use any of these spaces.
11.2. All of our studios are reserved for use only during organised class times – Members are not permitted to use equipment within our studios at any time other than when they are attending a pre-booked class. For freestyle workouts, Members should instead use our gyms.
11.3. All classes in our studios must be pre-booked on the Member’s Portal, and are subject to late cancellation and no-show fees in accordance with our T&Cs.
11.4. Please arrive in good time prior to the start of your class – Members who arrive more than 5 minutes after a class’s scheduled start time may be refused entry and a no-show fee charged.
11.5. All of our class timetables and instructors are subject to change from time to time without notice.
11.6. Members must at all times listen to any instructions or directions given by our instructors – they may ask Members to leave a class if they are jeopardising the safety or enjoyment of others.
11.7. The consumption of food and drink (other than water and isotonic sports drinks) is not allowed in any of our studios.
12. Living Rooms and Cinemas
12.1. Children must be supervised at all times whilst using our living rooms and cinemas.
12.2. We ask that users of our living rooms and cinemas are courteous to others at all timesby limiting their use of mobile phones, tablets and laptops if these will cause a disturbance or nuisance to others.
12.3. We know that children can be messy – that’s all part of the fun of it – but we do ask that those supervising their children ensure that any wrappers or used food items are disposed of in the bins provided and that any spillages are cleaned up or reported to a member of staff.
13. The Studies
13.1. Our studies are a club-within-a-club: an area reserved exclusively for our Members, and exclusively for adults.
13.2. Named Adults, guests, and children under the age of 18 are not permitted entry to our studies.
13.3. We want our studies to be a calm area for Members to switch-off or get some work done. We ask Members to therefore be courteous to other users and keep noise to a minimum.
13.4. Telephone calls and online meetings should be conducted in our designated side rooms / booths (where available) or taken outside of our studies.
13.5. Members are asked to help keep our studies tidy – whilst food and drink from our restaurants may be consumed whilst in our studies, we ask that Members are considerate to others and clear away any rubbish using one of the bins provided.
