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House Rules

General House Rules

All snacks and food must be purchased from Jesse's House, except food for weaning babies and if it is needed for medical reasons.

No nuts are permitted at Jesse's House as we strive to be a nut-free site.

Buggies are not allowed in the Club and members are encouraged to leave their buggies in the Buggy Store, folded and hung on the hooks provided. Please note buggy store space is limited and where you can attend the club without a buggy it would be advised. Bassinets are available from Reception, subject to availability.

Photo and videos can be taken for personal use only. Photos and videos cannot be taken of other people without their permission. Photos and videos of other people cannot be used on any social media platforms without their permission.

Dogs and other animals are not allowed in Jesse's House except for service dogs.

Jesse's House is a smoke free site, including the use of e-cigarettes and vapes.

CCTV is in operation across the Club for the safety of all Members and non-Members.

No glass bottles and/or glassware is permitted in the Soft Play, Jungle Gym, outdoor playground and pool areas or when walking around the Club.

Children who are unwell, or who have been unwell, should not visit the Club for at least 48 hours. Children who become unwell while at the Club must leave the venue immediately.

Please be respectful of our neighbours when entering and leaving the club.

Check-In

Member's guests are required to check in at the front desk on arrival.

Named adults must check in at reception upon arrival to be given a wristband by our reception team.

Guests must be booked in advance by the Member via the portal. Should Guests arrive and not be booked in, the Member must book them in at the door.

Guest Passes are for the use of the Soft Play & Jungle Gym. Members must book Guest Passes on the Member Portal in advance and a primary or secondary Member must be present with the guest at all times.

There will be 8 Guest passes for the den per month which can be used Monday - Friday.

Members’ Behaviour and Guest Responsibility

Jesse's House operates a zero-tolerance policy and observes a dignity at work policy, meaning that aggressive or violent behaviour towards our staff or any other person at Jaego’s House will not be tolerated under any circumstances.

Member’s guests and Named Adults are the responsibility of the Member and as such Members will be contacted regarding any issues directly.

Parental Responsibilities

Parents/carers are responsible for their children at all times unless under the supervision of Jesse’s House staff in the Kids’ Club, Den or drop off Studio Classes.

Parents/carers are not allowed to leave the Jesse's House site without their children. This includes while children are in the Kids’ Club, Den and at Classes.

Accident & Injury

If a Member has an accident or suffers an injury at Jesse’s House, please report this as soon as possible to a Member of staff, in any event, within 24 hours of the incident.

Belongings

Please keep your belongings with you when you move around the club. Members are responsible for their own belongings.

Should you find yourself having an item missing please refer to our full Lost Property terms and conditions: www.jaegoshouse.co.uk/terms-and-conditions

Membership

1. Named Adults within a Membership

Memberships can have up to ONE additional named adult (nannies/childminders/grandparents etc. who can have access in a Member's place) on all Memberships except for wave one members have two named adults included within their membership.  

A Named Adult is a permanent person in the child’s life, and this person cannot be amended regularly.

Please note that Named Adults do not have access to Member-only areas such as the Gym, Living Room, Snug, Study and Kids' Club.

The Named Adult can access the soft play at the same time as the primary or secondary member.  

RESTAURANT & CAFE

1. Moderate laptop and phone use is permitted in the Restaurant and Café.

2. Members can host guests at the Restaurant & Café using their monthly guest passes, but must be present at the table and for the whole duration of their guests' stay. Should a Member leave the Club or head to another area of the Club without their guest(s), their guest(s) will be asked to leave the Club.

CRECHE & KIDS' CLUB

1. No members are permitted beyond the gates, inside the Creche & Kids' Club.

2. Children must take off shoes before entering. Socks must be worn at all times.

3. Late pick up: A £16 charge applies if you are five minutes late and an additional £1 per minute thereafter.

4. Parents are asked to feed their child before they enter the creche. No food or milks permitted in the area (drinking water will be supplied).

5. We politely ask you change your child’s nappy / take them to the bathroom ahead of entering the creche

6. No personal belongings, with the exception of a dummy and/or comforter, can be brought into the Kids' Club and only the child’s items can be left in the cubby holes.

7. Please inform us at drop off if a different carer will be collecting. It is your responsibility to share your private pick up password with this carer. You will set your password when booking on the Member's Portal.

8. Your child’s designated carer must not leave Jesse’s House during their Crèche & Kids' Club slot.

9. If a child in our care is distressed for any reason we will try and console them in the first instance, but if they don’t settle, we will phone their designated carer and ask them to return to the Kids' Club.

10. If the fire alarm sounds, please meet our Crèche & Kids' Club team with your child/ren at the assembly point at the end of Heathman's Road (by Waitrose).

11. Our Crèche & Kids' Club only provides slots to be booked in half hour increments. Members can only book a maximum of 3 hours per child per day.

12. Jesse’s House respectfully asks members and guests to refrain from the solicitation of our staff for their childcare services within our operating hours.

13. CCTV is in operation throughout the club for the safety of all members and non-members.

THE SOFT PLAY & JUNGLE GYM

1. Our Soft Play & Jungle Gym rules are designed to ensure that everyone has a safe and happy time. By entering the Jesse's House Soft Play & Jungle Gym you agree to abide by these rules.

2. Each child must be accompanied by a parent or adult guardian for the duration of their time in the Soft Play & Jungle Gym. Parents or guardians must remain within eyesight of the children in their care and accept full responsibility for them at all times. Please observe your child/children to ensure they are using the equipment safely and observing our rules. If you lose sight of your child, ask one of our team Members and we will help you locate them quickly.

3. No laptops or large devices are to be used in this space.

4. We encourage children to play, run free and explore in a safe and stimulating environment. This comes with inherent risks including exposure to moderate physical activity, tripping, falling and bumping into fixed objects and other children. Inform us immediately if your child has any sort of accident, however minor, so a trained first aider can attend to them.

5. We want everyone to have a great time, so be dressed for play time! We recommend long sleeves and trousers, no watches or jewellery and that your child takes extra care if they wear glasses or hearing aids. As for footwear, that’s easy! The padded Play areas are ‘shoes off, socks on’.

6. No food can be consumed in the Soft Play & Jungle Gym. Drinks can only be consumed in the designated areas and cannot be brought into the play areas.  

7. Make sure that children do not become overheated or dehydrated.

8. No glass is permitted in the Soft Play & Jungle Gym, all drinks are offered in plastic cups.

9. Keep your precious items safe, we cannot accept liability for loss or theft of any personal items including lost phones.

10. Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others could result in being asked to leave.

11. The Soft Play & Jungle Gym is split into age-appropriate play areas. For everyone’s safety, please adhere to all age and height restrictions. The Soft Play is for children aged 0-4 years and the Jungle Gym is for children 5 and above.

12. All of our Soft Play & Jungle Gym equipment is designed to be fun and safe. We cannot be held responsible for accidents that may occur as a result of playing on our equipment. No climbing up the slides!

THE GYM

1. The Gym is for Members use only. Children under the age of 10 are not allowed in the Gym.

2. The use of the Gym and Spin Studio is entirely at the user’s risk. Before using any of the equipment, all Members must complete an induction and sign a PAR-Q form confirming they are in good health.

3. During peak hours, please limit your time on each piece of equipment to no more than 30 minutes. Please wipe down each piece of equipment after use.

4. Please report damaged or dangerous equipment to a Member of staff immediately.

5. No food or drink (except water) is permitted in the Gym.

6. Please do not remove any of the Gym equipment or towels. A charge will be incurred for doing so.

7. Please do not take any keys from the lockers offsite. Items are not to be left in the lockers over night.  

8. Please keep the showers in a state you would like to find them in and place used towels in the baskets provided.

Changing Rooms & Showers

1. Showers within the Gym are for members only.

2. Please keep the showers in a state you would like to find them in.

3. Please place used towels in the baskets provided.

THE POOLS

1. Please remove your outdoor shoes or use the disposable covers before entering the pool and changing room areas.  

2. No phones, tablets, or laptops usage in the pool and changing room areas.

3. All swimmers must use the toilet and showers prior to getting into the pool.

4. Babies MUST wear a Little House swim nappy over a disposable nappy. Regular disposable  nappies on their own, are not allowed under any circumstance.

5. Toddlers who are not toilet trained MUST wear a Little House swim nappy over a disposable nappy. Regular disposable nappies on their own, are not allowed under any circumstance.

6. Please use the lockers and hooks to store your belongings.

7. Arrive promptly to start your lesson on the half hour.  

8. No food or drinks are permitted in the pool and changing room areas.

9. If your child has been sick or has had diarrhoea within the last 48 hours, please do not use the pool or changing rooms.

10. Do not use the pool if you have had diarrhoea in the last 48 hours.

11. No buggies permitted in the pool and changing room areas.

STUDIO ROOMS & SPIN STUDIO

1. The Studio Rooms are for members only.

2. No food or drink (except water) is permitted in the Studio Rooms.

3. When supervising children in Kids’ classes, please limit your phone use.

4. No laptops permitted in all Studio Rooms.

5. The use of the Studio & Spin Rooms is entirely at the user’s risk.

6. Please return weights to their rightful place and wipe down each piece of equipment after use.

7. Please report damaged or dangerous equipment to a member of staff immediately.

8. Please respect our Class Lateness Policy. Members who are 5 minutes late will not be permitted entry.

THE LIVING ROOM & SNUG

1. Moderate laptop and phone use is permitted in the Living Room.

2. Parents and carers cannot leave children unattended in the Cinema at any time. Plated meals cannot be consumed in the Cinema.

THE STUDY

1. Open Monday to Sunday. The Study is a Members and adults only space.

2. Please be considerate to your fellow Members using the Study by respecting everyone's personal space and keeping noise to a minimum.

3. If you need to make a call, please use of one of the phone booths.

4. Help us keep the Study tidy by placing all rubbish in the bins provided and by cleaning up after yourself.

5. If you’re feeling unwell, please stay at home.