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Questions?

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Take a look at our FAQ's below. If you still can't find what you're looking for, get in touch with our team for more help.

The Club FAQ's

Where can I find more information?

For details about our membership packages & Member benefits see our Membership page.

For details of our spaces see our Club Facilities page.

Please don't hesitate to reach out to a member of the team if you have a question we haven't answered below, simply email us at membership@jesseshouse.co.uk.

What is Jesse’s House address?

You can find us at 8-10 Heathman's Road, London, SW6 4TJ. Find us on Google Maps.

Do we offer any tours?

We do offer tours as part of your 3-day free trial. You will be invited to tour the Club on your first day. As part of your membership, you will have 3 days to trial the Club and decide if you’d like to continue with your membership. If you decide that membership is not for you, simply email us at membership@jesseshouse.co.uk during your 3-day trial and no later than 48 hours before your trial comes to an end. We will refund your joining fee in full.

What are the Club opening hours?

Full Club Hours:
Monday - Sunday 7am - 7pm

Lucy's Restaurant:
Sunday - Thursday: 8.30am - 6pm
Friday & Saturday: 8.30am - 8pm (last orders 7pm)

Living Room Cafe and Courtyard Cafe:
Monday - Sunday: 8am - 6pm

Kids' Club:
Sunday - Thursday: 8am - 5pm
Friday - Saturday: 8am - 6pm

Outdoor Pool:
Monday - Sunday 8.15am - 5.30pm

Indoor Pool:
Monday - Tuesday: 12.30pm - 3pm
Wednesday: 12.30pm -5.30pm
Thursday - Saturday: 12.30pm - 3pm
Sunday: 12.30pm -5.30pm

Jungle Gym, Soft Play and Den:
Monday - Sunday: 8am - 6pm

Gym:
Monday - Thursday: 6:30am - 7pm
Friday - Saturday: 7am - 8pm
Sunday: 7am - 7pm

The Study:
Monday - Friday, 8am - 6pm
Saturday - Sunday, 8am - 12pm


Guest Access

Members may bring up to 3 guests at any one time on:

  • Monday – Friday: All day
  • Saturday, Sunday & Bank Holidays: From 12pm

Please book guest passes in advance on the Member’s Portal.


The Club will be closed every year for:

Christmas Eve to New Year's Day (24 Dec - 1 Jan), with a limited service resuming on 2 Jan.

What facilities are at Jesse’s House?

  • Restaurant & Terrace
  • Courtyard Café
  • Outdoor Playground
  • MUGA pitch
  • Outdoor Splash Pool - 8.5m x 7.5m and 1.2m deep
  • Indoor Learner Pool - 10m x 6.5m and 0.9m deep.  
  • Reformer Pilates Studio
  • Fitness Class Studio
  • Gym & Fitness Studio
  • Spin Studio
  • Jungle Gym and Soft Play
  • Kids Club and Crèche (3mos – 8 yrs)
  • The Den (Age range depends on time of the day)
  • The Living Room
  • The Study
  • Kids' Cinema
  • Kids' Class Studio

Are there any closure dates planned?

Every year, we close from Christmas Eve to New Year's Day (24 Dec - 1 Jan) to give our amazing team a well-earned break. A limited service resumes on 2 January.

Can I take my buggy inside?

  • Jesse’s House is a buggy-free space. To give Members as much space as possible in the other areas, we ask that buggies and push-chairs are folded and stored in our secure buggy park - our front desk team are on hand help you park and store them. We will provide you with clean ‘indoor’ bassinets if your baby needs to sleep, subject to availability.
  • Is there car parking?

    Unfortunately we do not have car parking at Jesse’s House. We are located 5 minutes from Parsons Green tube and street parking locations are available nearby. If you do visit us by car, we kindly ask that you do not drive down Heathman's Road, as it obstructs our neighbours' access.

    How do I get to Jesse’s House?

    The closest public transport to Jesse’s House is Parsons Green Underground Station, where you can access the Overground and District lines. The following buses also stop nearby: 14, 22, 28, 306, 414.

    Can I use my mobile and laptop in the Club?

    We encourage all Members to use the Club as a leisure space and not a working space, therefore, we ask that laptop use is kept to a minimum. Should you wish to use the Club as a working space, please go to The Study, our co-working adults only areas. We are happy for you to use your phones at Jesse’s House, with limited use during classes. Please only take photos or videos of your own children whilst at the club, unless with their parent or guardian’s clear permission.

    Do you vet your staff?

    Yes, all of our staff are fully vetted. All our Kids' Club Staff have enhanced DBS checks and all other staff pass a standard DBS check.

    Can I come to the Club if I am not a member?

    No, we are a Member's only club. You are welcome to come as a guest of a member, using one of their monthly guest passes.

    Guest passes are valid for use of the Jungle Gym & Soft Play, The Den, Playground, MUGA pitch, and Lucy’s Restaurant. Members can book their guests in in advance on the Member’s Portal. Unfortunately, Members cannot use their guest passes during their trial period.

    What is your Lost & Found policy?

    Property should be returned to the owner if staff are satisfied they are the rightful owner.
    A full name of the person picking up the lost property must be noted.
    Collected Lost Property should not be removed from the Team's Lost Property document when the item has been claimed.

    Retention Periods for Lost Property

    Perishable items (food, liquids) are to be kept until the venue’s closing time on the day in which they were found (or less as deemed appropriate per individual case). After this time any unclaimed items should be disposed of safely. In incidences where a lunchbox or cooler bag (or similar) has been left at a venue with perishable items inside, the perishables should be disposed of and the boxes and bag logged into the Teams Lost Property document.
    Non-perishable items (such as clothing or toys) are to be kept for 2 weeks in order to allow rightful owners time to claim their property.
    Valuable items (cameras, mobile phones, wallets, bags) are to be kept for three calendar months in order to allow their rightful owners to claim their property.  

    Unclaimed Lost Property

    At the start of each month, a senior member of staff should review the items that have been held previously. Non valuable items which remain unclaimed are to be disposed of either by donation to a charity or recycled. An itemised receipt should be obtained from the charity shop which should then be filed with all other lost property documents. The resulting cash should be donated. The Teams Lost Property document relating to the items wasted/donated should be updated to show this change. Valuable items should be also donated to a charity. Updates relating to these items should be reflected in the Lost Property document. Any unclaimed cash should be donated to charity. A receipt for the amount of cash donated should be obtained and the Teams Lost Property document updated to show this change.

    Food & Drink

    What is the food like at Jesse’s House?

    Our menus are designed with families in mind, packed with dishes everyone will love. We source fresh, seasonal ingredients from trusted suppliers who share our commitment to sustainability and quality, creating food that’s wholesome, flavourful and good for you.

    You can sit down for a meal in our Restaurant, where we serve from Breakfast each day until Supper. Or if you need something quick, head to our Grab & Go area for light bites, snacks, and soft and hot drinks.

    You can find all our menus here.

    What is your allergy policy?

    We have worked hard to ensure there is something for everyone on our menu, please speak to us if you or your child(ren) have any allergies and we will do our best to organise something to meet your needs. We strive to be a nut free environment but it is possible that products sourced externally may be prepared in environments that contain traces of nuts. For further allergy information, please contact us.

    All our menus include a QR to our allergens menu. You can find all our menus here.

    Do you have high chairs?

    Yes, we have highchairs available for you to use in the Restaurant, Café & Terrace, as well as bouncers if you have a little one that you need to put down whilst enjoying your meal.

    Private Parties

    Can I rent the space exclusively for birthday parties and private events?

    We are welcoming exclusive hires at Jesse's House. Please contact us at parties@jesseshouse.co.uk.
    You can find more information on our birthday party packages here.

    Studio Classes, Creche & Kids' Club

    What classes do you offer for children and adults?

    We offer a wide and ever-changing timetable of classes and activities: For adults, classes include Reformer Pilates, Yoga, Barre, HITT and Spinning.

    For the little ones, we have music classes, messy play, cooking, baby sensory, and much more. Plus the Club has a MUGA pitch, foosball competitions, arts and crafts, dance classes and outdoor games.

    Please take a look at our Studio timetable here.

    Do children need to be accompanied by an adult for the Kids' Classes?

    Typically, classes for kids under 4 require adult supervision and a parent/guardian or Named Person will need to be present. We advise on the specifics when you book the class on the Portal.

    What age is the Creche suitable for?

    The Creche is suitable for children aged 3 months - 3 years old.

    What age is the Kids' Club suitable for?

    Our Kids' Club is ideal for children aged 3 years - 8 years old.

    How long can I use the Creche & Kids' Club for?

    The Creche & Kids' Club is available to be booked up to three hours per child per day, subject to availability. Please book in advance on our Member Portal or via reception to avoid disappointment. These can be booked in 1 hour increments or 3 consecutive hours – subject to availability.

    What is your cancellation policy on any bookings?

    We require 24 hours-notice for any cancellations. Any cancellations within 24 hours for any classes/sessions are non-refundable. There are penalty fees for cancellations within 3 hours of a booking taking place of £10 and should you not show up to a booking altogether there would be a charge of £15.

    If there are special circumstances around your cancellation/ no show, please get in touch with our membership team: membership@jesseshouse.co.uk

    For babies

    Do you sell baby supplies on-site?

    Yes, we sell a wide range of snacks and food pouches, all of which can be purchased in the restaurant or Grab & Go.

    Do you have any areas suitable for breastfeeding?

    Yes of course! You can breast or bottle feed anywhere at Jesse’s House.

    Can I heat up a bottle, sterilise a bottle or ask for boiling water anywhere?

    Yes, we have our Milk Bar on the ground floor and restaurant where you can do all this. You will find a Perfect Prep Machine, steriliser, bottle warmers, fridge and a microwave. The Milk Bar is a self-service station.

    Membership

    What is included in the Memberships?

    Visit our Membership page for a full list of offerings, prices and the plentiful benefits of coming on board.

    Please read through our Membership Terms & Conditions. All members agree to our Terms & Conditions when buying membership and paying the Joining Fee.

    How many people can you add to your Membership?

    All our Membership Packages require a minimum of ONE primary adult and ONE child. For every additional adult and child you add to the membership the per person price becomes cheaper and then moving to a Family members (2 adults with 2 + children or 1 Adult and 4 + Children) reduces the price even further. You can check out our package calculator here for what is the best membership for your family.

    You have the option of adding a maximum of ONE Named Person for an additional cost of £48 / month. A Named Person can be any nannies or childminders. The named person may visit the Soft Play/Jungle Gym, drop off at Creche & Kids' Club, attend kids classes, Cafes and Restaurants, Swimming pool sidelines & changing rooms alongside a member & any children on the membership, or on their own entirely.  

    They cannot access the Gym, Adult Studio Classes, co-work / Study areas at any times.

    They may swim as part of a lesson and attend Kids’ Studio Classes with their member’s children.

    A named adult cannot be a spouse or partner.

    Can I bring guests into Jesse's House?

    Members get four guest passes every month, which include access to the Jungle Gym & Soft Play.

    Members must book their guests in advance on the Member's Portal. One guest pass can be used for one person. Babies in arms not included (up to 10 months). Upon arrival, guests must check in at Front Desk and wear their wristband whilst in the Soft Play & Jungle Gym. Up to three (3) guest passes may be used at any one time.

    Guests can only visit alongside the primary or secondary adult within the membership.

    Guests cannot be in Jesse's House without a member. Named Adults are not permitted to use guest passes.

    What is the Membership Cancellation Policy?

    You can cancel your membership during the first 3 days (your trial period). This trial period only starts from your start date (after we open).

    If you would like to cancel during your trial period, you simply need to inform us in writing (to membership@jesseshouse.co.uk) 24 hours prior to your trial coming to an end. Please note, if you cancel during your 3-day trial period, we will refund your joining fee in full.

    After your trial period, you automatically roll into a 6-months initial contract with us, thereafter this becomes a 2-month rolling contract.

    Can I become a Member if I do not have any children or any children under the age of 13?

    No, we are a Family Club and require you to have a child under the age of 13, or be caring for a child/children to become a Member (ie legal guardian, grandparent, childminder or nanny).

    What is the Joining Fee?

    Our Joining Fee is taken when membership is bought in order to secure your membership, as our monthly membership fee is only taken after your 3-day trial period ends.

    What is a Named Person?

    All our Membership Packages have the option of adding a maximum of one Named Person for an additional cost of £48 / month.

    A Named Person can be anyone who helps with childcare e.g. a grandparent or childminder. The Named Person may visit the Soft Play & Jungle Gym, Den, Kids' Classes, Cafes and Restaurants alongside any children on the membership.

    They cannot access the Gym, Adult Studio Classes, Co-work / Study areas at any times, or the swimming pool without the child in their care present.  

    They may attend Studio Kids' Classes with their Member's children. Unfortunately, a named adult cannot be a spouse or partner.  

    My child goes to Parsons House Nursery, do I get a discount at Jesse's House?

    Yes, while your child is enrolled at Parsons House Nursery, you will be entitled to 10% off any of our Membership offerings.

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