Club Terms & Conditions

1 About Jesse’s House and the Club

‍Jesse’s House (the Club) is owned and operated by The Little Houses Group.

Jesse’s House is currently a Member’s only family Club.

As a part of the Membership, you have access (subject to availability) to the Gym, Kids’ Club, The Living Room, Kids’ Cinema Room, The Studio Rooms, Treatment Rooms, Restaurant, Terraces & Courtyards, Swimming Pools & any other spaces that we may designate from time to time as private areas/Member only areas.

The Jungle Gym & Soft Play areas are open to Members at all times. Members can use their guest passes for the Jungle Gym & Soft Play from Monday-Friday. These can be booked and registered on the Member Portal.

The Den area is open to our pre-teen Members at all times with some timetabled supervised activities. Members can use their Pre-teen guest passes for the The Den from Monday-Friday. These can be booked and registered on the Member Portal.

Jesse’s House operates an Ofsted registered Nursery adjoining the Club (Parsons House Nursery). Application for nursery places is separate from Membership to the Club.

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‍2. Membership Terms and Conditions

To become a Member you must complete an Application Form and pay the joining fee. By completing, signing, paying the joining fee, and submitting your Application Form for Membership, you confirm that you have read and understood our terms and conditions (including our privacy policy) and agree to be bound by them.

If you are accepted for Membership, the agreement so made shall be between (1) The Little Houses Group Limited trading as Jesse’s House (the operator/we/us) and (2) you, whose details are set out in your registration form (Members/you/your).

In these terms and conditions references to a “Member” includes, where the context so permits, the Members and their children.

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Additional Named People On Your Membership (nannies/grandparents etc)

All our Membership packages can add a maximum of ONE Named Adult at an additional cost of £48 per month. Named people are any nannies, sitters, or family members who help out with childcare. The named person may visit the Soft Play/Jungle Gym, drop off at Creche & Kids Club, Cafes and Restaurants, Swimming pool sidelines & changing rooms alongside a member and any children on the membership, or on their own entirely.  

They cannot access the gym, studio classes, treatment rooms, co-work or living room/study areas at any times.

They may swim as part of a lesson and attend studio kids' classes with their members children.

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3. Our Contract

This, along with any other documents referred to in these terms and conditions form the terms of the agreement (Membership Agreement) between the operator and you. It is the responsibility of the Member to read the terms with care prior to signing up to become a Member.

All Memberships are conditional upon agreeing to the terms and conditions. However, Membership is granted on a discretionary basis. We shall have sole discretion over who is and is not accepted as a Member of Jesse’s House.

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4. Application process

Prospective Members are required to complete an online Application Form to become a Member. Those eligible for Membership are the parents (or guardians) of their children, which includes household helpers such as nannies or family members.

All details provided in the application (including names, address and email) must be correct at the time of the application and it is the responsibility of the Member to ensure these details are up to date at all times. If details change, the Member must provide us with updated contact information at the earliest opportunity.

We will use the personal details and information submitted to contact the Member as and when necessary.

Prospective Members agree when making an application that, after any 14-day trial period, they are committing to a 6-month initial term period and to paying all fees during this period. After this 6-month initial term period Members are automatically place on a 2-month rolling contract. The contract will finish at the end of the second month, after the member has notified the membership team.

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5. Membership Term

‍‍The Membership Agreement shall begin on the date specified in the Application Form as the commencement date (Commencement Date) and, subject to paragraph 5.2 below, shall continue for a period of 6 full months thereafter or from the end of your 14-day free trial period (the Initial Term).

During your 14-day trial period, if you do not wish to continue with your Membership then, subject to giving us written notice, your Membership will be cancelled upon the membership team being notified. We require written notice before the end of your 14^th day to process your request to cancel. The joining fee is fully transferrible if your membership is terminated during the trial period.

Following the end of the Initial Term (6 months) and provided you have paid your monthly Membership fees; the Membership Agreement shall automatically renew on a recurring basis for further periods of 2 months each (the Renewal Term(s)) until terminated or cancelled.

Your Membership fees shall be payable monthly in advance by direct debit. If the monthly payment is not so made, we may suspend or terminate your Membership.

All Membership fees are subject to change in accordance with paragraph 6.5 below.

We may give written notice to any Member, on or before the end of the Initial Term or the relevant Renewal Term, to terminate the Membership Agreement at the end of the Initial Term or the relevant Renewal Term, as the case may be.

Members can cancel their Membership by providing us with not less than 2 months’ written notice to the membership team, expiring at the end of the Initial Term or at the end of any Renewal Term. The Membership Agreement will end on the date of its termination or cancellation (the End Date) and the Member will have no rights to continue using any private areas or facilities of the Club after the End Date nor have any other rights.

At the end of the Membership term the Member’s access to the Member Portal will be terminated.

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‍6. Membership Fees and Payments

We will charge a one-time joining fee payable before the Commencement Date. Membership will not be deemed to be accepted until this one-time joining fee has been collected. If your Membership is not accepted, then it will be refunded to you. Save as aforesaid your joining fee is non-refundable.

The Member must pay the Membership fees in monthly instalments by direct debit, in advance on the first day of each calendar month. All fees must be paid without deduction or set off.

We may send all invoices to the Members electronically. Invoices shall become payable within seven days of issue.

In the event that additional services (see paragraph 9 below) are provided by us, the Members shall pay the applicable fees and taxes for such additional services.
Fees and taxes for additional services shall be invoiced and paid in full in advance of the provision of any applicable additional services.

Unless we have otherwise agreed with you, we reserve the right to increase the Membership Fees payable from the start of the next calendar month and shall provide Members with 30 days written notice of any increase. Under no circumstances will the fee for any one month be less than the fee for the immediately preceding month. Unless otherwise specified the changes will take place on the 1st of the following month.

Early memberships bought in our first, second, and third sale will have their membership prices frozen until 1st March 2025. We reserve the right to increase prices from then to what is displayed at that time on our website: https://www.jesseshouse.co.uk/membership. These will be payable from the next calendar month.

We reserve the right in our absolute discretion to refuse any application for Membership as per paragraph 3.2 above.

We reserve the right to charge interest at the rate of 3 per cent above the base rate of Metro Bank monthly on any overdue amounts.

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7. Termination

‍‍We may terminate the Membership Agreement immediately if (a) the Member does not pay their Monthly Fee within seven days following the due date (whether formally demanded or not) or (b) the Member (including any person at the Club with the Member’s express or implied permission) is in breach of any of their obligations under the Membership Agreement. In either case, the Member acknowledges and agrees that access to the Club and other activities may be denied. In addition, if a Member cancels their direct debit or it becomes inactive, we are under no obligation to continue to provide Membership services or benefits to that Member, and the Member acknowledges and agrees that access to the Club and other activities may be denied.

If we have genuine concerns that any act or omission of a Member has or might reasonably have the effect of damaging the reputation of Jesse’s House or the Operator and/or its group companies, we may terminate the Membership Agreement by serving one month’s written notice to that Member.

If this Membership Agreement is terminated under any of the provisions of this clause 7, such termination is without prejudice to the rights and remedies of either party in respect of any prior breach of any obligations under this Agreement, including the obligation to pay for any Additional Services.

If you would like to make any changes to your membership, please email contact@jesseshouse.co.uk.

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‍8. Use Of Our Club

‍Access to the Club is only permitted during operational hours of the Club, and these times may vary from time to time.

Club Membership allows access to the following persons depending on their category of Membership:

General Access Membership

One - Two adults and minimum of one child

All-Inclusive Membership
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One - Two adults and a minimum of one child

Please note this membership includes all Creche & Kids' Club hours (a maximum of 3 hours per day per child, subject to availability) and Studio Classes as pre-paid. This does not include Holiday Camp, After School Club and Reformer Pilates classes on wave one All Inclusive Memberships (bought in November 2023).

Any subsequent Waves that have chosen 'All Inclusive' do have Holiday Camp, After School Club & Reformer Pilates Classes included.

Named Adults‍

All our Membership packages can add a maximum of ONE Named Adult at an additional cost of £48 per month.

Named Adults are any nannies, sitters, or family members who help with childcare. The named person may visit the Soft Play/Jungle Gym, drop off at Creche & Kids Club, Cafes and Restaurants, Swimming pool sidelines & changing rooms alongside a member & any children on the membership, or on their own entirely.

They cannot access the gym, studio classes, treatment rooms, co-work or living room/study areas at any times.

They may swim as part of a lesson and attend studio kids classes with their members children BUT not alongside a member

‍Guest Access‍

‍Membership includes 4 weekday Jungle Gym & Soft Play guests passes per month and 8 weekday Pre-teen guest passes for Den & MUGA pitch access per month. Guest passes are subject to available space & must be pre booked via the members portal.

Guest passes cannot be used on weekends and all UK Bank Holidays.

The Club has the right to further limit this number or refuse entry to any individual at any time.

Guests are not permitted to be in the Club at any time without being accompanied by a primary or second member.

Named adults are not permitted to bring guests into the club.

Members are only permitted to use their guest passes after two months of membership.

When accessing and using the Club, all Members must:

• Conduct themselves in a manner suitable for a family environment and act accordingly in line with our code of conduct. This covers the use of offensive and/or abusive language.
• Comply with all policies in place.
• Comply with any management instructions at all times and ensure every team member is treated with courtesy and respect.
• Respect the privacy of all other Members including guests, as well as all employees and contractors.
• Not take photographs of any other Members or any other Member’s guests or children.
• Not bring any animals or pets into the Club except where required for the provision of medical assistance or with the prior consent of the Club Manager as per the Club rules.
• Not to bring any food or drink into the Club, with the exception of provisions for babies under 12 months of age.  
• Not bring any non-prescription drugs or illegal substances into the Club.
• Not take any items from the Club.
• Settle all bills for Additional Services before leaving the Club - there is no credit available and there will be no provisions for accounts.
• Not use IT equipment (phones, laptops, tablets) whilst in a class, Soft Play, Jungle Gym, group activity, or when a management team member has asked for the IT equipment to be put away.
• Not to use mobile phones or personal audio equipment to cause nuisance to other Members and their guests.
• Only use the The Study / Co-Working space for general office purposes.
• Not use the Club for the purposes of any trade, profession or business (other than in The Study / Co-working space) or the Club address as a business postal address or registered office address.
• Not alter or make any additions to The Study or install any fixtures, fittings, equipment, cabling, IT or telecoms connections in or to Study desks and must maintain the Study space in the condition in which they are found at the start of a period of use, taking good care of them, and keeping them clean, tidy and clear of rubbish.
• Not engage in any activity, from The Study or in the Club, which is illegal, or which may be or become a nuisance, annoyance, inconvenience or disturbance to the Operator or to other Members or guests of the Club.
• Not smoke (including vaping) anywhere in the Club grounds.
• Comply with all applicable laws and regulations.
• Be responsible for the conduct of their guests in the Club.
• Each Member acknowledges and accepts that from time-to-time the Operator may have to close the Club (or certain areas of the Club). The Operator will endeavour to provide Member with as much notice of any such closures as possible but are not obliged to compensate Member for any closures.

The Club will be closed every year during:

• Christmas Eve to New Year's Day (24 Dec - 1 Jan), with a limited service resuming on 2 Jan

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9. Additional Services and Activities

‍Included in 1st and 2nd wave Memberships are the following additional services or activities:

• ‍Free Kids' Club hours per month - Five for House (one adult), Ten for Family (two adults), Up to three hours, per day for All Inclusive
• Free Fitness & Kids’ Studio classes per month - Five for House (one adult) and Ten for Family (two adults), Unlimited for All-Inclusive
• Free unlimited spinning classes
• One free Reformer Pilates class every month
• Four weekday Soft Play & Jungle Gym guest passes per month
• Eight weekday Pre-teen Den & MUGA Pitch guest passes per month

Once your monthly additional services or activities have been redeemed, Kids’ Club hours and classes can be bought and paid for on a pay as you go basis via the Member’s Portal, during the booking process.

If you would like more information, please email contact@jesseshouse.co.uk.

Additional services or activities may be subject to review and/or change within your Membership.  

Additional services or activities may be purchased from us if there is availability. Prices will vary depending on content and activity and all prices will be displayed on the website and Member Portal.

Participation in any additional services activities must be booked and paid for in advance.

Additional services and activities may be limited to Members and participation by your guests may be refused.

It is a requirement to attend booked classes or activities. If circumstances arise that mean a Member is unable to attend activities, they must notify the Club immediately. If the cancellation is made within 24 hours before the event, refunds will not be made and/or credits will not be applied to a Member’s account. In some cirumstances charges may be applied

When registering for activities Members must ensure that they are contactable and that all details are up to date as per paragraph 4.2 of these terms and conditions.

Members who bought membership to Jesse's House before open will have their joining fee converted to food & drink credit following their 14 day trial period. This credit will be made usable for members from the 15th day of their membership and is only valid to use for a 6 month period. The credit can only be used on food & drink bought within the Club from Lucy's Restaurant and the Grab & Go cafes. Unused credit will not be refunded to members.

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‍10. Entertainers, Party Organisers and Contractors.

‍During the normal management of the Club we will hire, either on a temporary or permanent basis, people to run, assist with or create classes, activities or parties.

All measures will be put into practice to ensure so far as we are able the suitability of anyone hired, this will include an interview process, reference checks and Disclosure and Barring Service checks.

In line with paragraph 8.4.5 of these terms and conditions the privacy of entertainers, party organisers and contractors must be respected and, as such, they must not be contacted outside of the Club.

Whilst every effort is made by us to give satisfaction to Members by requiring reasonable standards of skill, talent, integrity and reliability from entertainers, party organisers and contractors the Operator is not liable for any loss, expense, damage or delay arising from any failure to provide an entertainer, party organiser or contractor for all or part of any activity, for any accidents or damage to property, or for any perceived lack of skill of the entertainers, party organisers and contractors. For the avoidance of doubt, we do not exclude liability for death or personal injury arising from our own negligence.

Employees of the Operator will not be permitted to undertake paid or unpaid employment with a Member without our prior written consent. Consent will not be withheld unreasonably; however, it is our responsibility to ensure compliance with statutory obligations. Employees are not permitted to engage in any form of employment which are similar to, or competitive with us, or activities or employment that could impact their ability to act in the best interest of Jesse’s House at all times.

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‍11. Wi-Fi

‍Wifi is available in the Club and is a free service, however, it is strictly made available only for lawful activities that are in line with our IT policy.

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‍12. Conditions and Restrictions

‍Membership is subject to availability at the time of application and is discretionary as per paragraph 3.2 in these terms and conditions.

The Member (including their spouse, children, nannies and childminders) and any guests are responsible for themselves, their compliance with all policies, terms and rules, as well as all belongings at all times while at the Club, or during any classes or activity.

We are not responsible for any accidents, injuries, theft of property or perceived wrongdoing to any Members or their guests whilst they are at the Club.

In order to maintain a healthy environment for all Member, their guests and visitors, Members (including their spouse, children, nannies and childminders) must not attend the Club if unwell (including testing positive for Covid or being in any period of enforced or recommended isolation) and must leave immediately if they become unwell whilst at the Club.

By signing the terms and conditions of Membership, Members acknowledge that the Club is a safe and suitable space for families. Members further acknowledge that they have voluntarily assumed the risk of such losses and waive any claims against the Operator for such losses.

Each Member warrants that it is authorised to give legal consent for their children as the parent, guardian or the person in loco parentis of the children. Jesse’s House reserves the right to change the Terms and Conditions as and when the need arises. One months’ notice will be given in writing regarding any changes.

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‍13. Filming and Photography

‍Filming and photography will take place within Little Houses Group venues. By entering the Club you acknowledge that you have been informed that you may be filmed, photographed and recorded at the Club. You agree to grant Little Houses Group the right to film, photograph and record you and use your likeness and voice without compensation, credit or other consideration in the production and exploitation of the Club. If you do not wish to be photographed, recorded, or appear under these conditions, you should leave the Club immediately.

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‍14. Complaints

‍If a Member has a complaint of any kind please feel free to contact us at contact@jesseshouse.co.uk.

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‍15. Privacy Policy

‍By entering into the Membership Agreement we and you shall comply with our respective data protection obligations as set out in our Privacy Policy which is contained on our website (www.jesseshouse.co.uk) and a copy of which is also available from the Club secretary.If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.

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‍16. Prize Draws, Giveaways & Competitions

1. ‍‍The Promoters of any prize draws, giveaways, or competitions are Little Houses Group Ltd. and it's subsidiaries.
2. Prize draws, giveaways, or competitions are open to all residents of England, excluding Scotland, Wales and Northern Ireland, who are over the age of 18 on the day of entry, except: employees of the Promoters or its holding or subsidiary companies, employees of agents or suppliers of the Promoter or its holding or subsidiary companies who are professionally connected with the prize draws, giveaways, or competitions or its administration; or members of the immediate families or households of any of the aforementioned.
3. In entering any prize draw, giveaway, or competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter, including but not limited to government issued identification (either a government issued driver’s license or passport).
4. Entries received outside of prize draw, giveaway, or competition time will not be valid. It is a condition of entry that all rules are accepted as final and that entrants agree to abide by these rules.
5. The prize draw, giveaway, or competition is free to enter and no purchase is necessary.
6. To enter, you must: 1) fill out the submission entry form and/or follow all instructions to enter as outlined in the Instagram post; and 2) agree to the terms of the competition
7. By entering the prize draw, giveaway, or competition, you will automatically accept and agree to these terms and conditions
8. To enter the prize draw, giveaway, or competition, entrants must have a mobile phone or other wireless or electronic device that supports internet access. Normal internet access and data usage charges imposed by your carrier or online service will apply
9. The Promoter accepts no responsibility for entries that are not successfully completed, lost, or delayed in transit due to any technical malfunction, systems, satellite, network, server, computer hardware, software or any other equipment failure.
10. The Promoter will not accept entries that are: automatically generated by computer, completed by third parties or in bulk, illegible, have been altered, reconstructed, forged or tampered with, or incomplete.
11. Individuals can only enter once to any prize draw, giveaway, or competition
12. Winner will be randomly selected within 48 hours of the prize draw, giveaway, or competition ending. The winner must respond within 24 hours to confirm acceptance of the prize, otherwise a second draw will take place.
13. The decision of the Promoter regarding any aspect of the prize draw, giveaway, or competition is final and no correspondence or discussion will be entered into about it.
14. There is no cash alternative for any prize and it cannot be exchanged or transferred.
15. Prizing that includes complimentary membership or day passes to any Little Houses Group Ltd. sites, must be activated within six (6) months of being won.
16. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
17. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners to anyone who emails contact@jesseshouse.co.uk or writes to 8-11 Heathman’s Road, London SW6 4TS, of Jesse's House (enclosing a self-addressed envelope) within one month after the closing date stated in Clause 5. If you object to any or all of your surname or county being published or made available, please contact the Promoter at contact@jesseshouse.co.uk. In such circumstances, the Promoter must still provide the information to the Advertising Standards Authority on request.
18. Personal data supplied during the course of this prize draw will only be processed as set out in each Promoter's Privacy Policy: www.jesseshouse.co.uk/privacy-policy
19. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.These terms and conditions shall be governed by English law, and the parties submit to the jurisdiction of the courts of England and Wales.
20. These terms and conditions shall be governed by English law, and the parties submit to the jurisdiction of the courts of England and Wales.

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17. Little House Swim School

Payment

All lessons must be paid for in advance and your time of booking along with payment timescales/methods available will be confirmed via email.  

When booking more than one child to our programme, you will need to separately sign up a new attendee = child to the software.  

Cancellations and Refunds

A swimmer’s place is booked and committed for the whole term, cancellation during the term will not receive any refunds.

Make-up lessons are not form part of the Little Houses Swim School Term Package.

Renewing Lessons

You will receive 3 notifications to renew your lesson pack 3 weeks before the end of the term. If payment is made within this time frame, your place in the lessons is secure for the following term should you wish to continue lessons.

If you miss all three notifications over 3 weeks via (text and email) you will be moved into a waitlist and your space will be given to the next in line.

Bookings

When you book your child's block of classes via our portal, you are booking in for the whole terms lessons.  

If your child needs to move up a stage you will be prompted by the instructor and our booking system to find an a time for your new lesson. We can’t guarantee you will have the same time on the same day and apologise for any unconvince.  

What to wear for lessons

We operate a strict double nappy policy in the swimming facilities. If your child is not wearing a water tight over nappy under a swim nappy and has an accident, you will be liable to a penalty for the closure of the facility.  

Swim trunks or costumes are suitable for swimmers.  

Swimming caps are encouraged to keep the pool filter system clean.

Parents/Guardians/Carers’ who join the baby or toddler lessons must wear suitable swim attire, costume, trunks, wet suit also a t-shirt onto is allowed.

Lessons

Members are requested to arrive for their lessons in good time, we advise 10 minutes before to allow time to change and shower before entering the poolside.  

Members may be refused entry if late by 10 minutes for a lesson as this will disrupt the class and swimmers.

The instructor is a swimming teacher authorised and accredited by Littel Houses Swim School to teach swimming lessons in accordance with the Litte Houses methodology. The instructor can be temporarily or permanently replaced during lessons. Instructors and lesson may be subject to change at any time where necessary.

We will provide swimming aids and equipment as Little Houses Swim School deem appropriate and a qualified swimming teacher for each group. During group lessons a minimum of one member of staff will be qualified as a lifeguard/rescue teacher.

Lesson Development and Moving Times

Each child's development is varied and depends on their water confidence, time spent in the water and their instructor.

We expect each child to progress at least once a year into higher stage.  

Your child’s swimming ability will be assessed each time they come to lessons in a relaxed and effective manner by the instructor.

If your child has been told they can move up a stage, and there are no spaces in the next level, you will be placed onto a priority list where once a space opens you will be notified.  

In the rare event that there are no extra spaces, your instructor will be given access to the next stage development guidance so your child can begin their next stage journey.  

Lessons will always follow the same format, welcome, introduction, warm up, main activity, contrast activity and fun finish.

During the Children's Learn to Swim lessons there will be some physical contact between the teacher and their child, this will always be carried out in a professional manner.

Parent and Baby Lessons

All children attending Baby and Toddler lessons must be accompanied in the water by their adult or carer.

All babies must wear nappies under watertight swim nappies. This is to manage any accidents in the water.  

Once your child is toilet trained, they do not need to wear swim nappies.  

Supervision

It is the Parents/Guardians/Carers’ responsibility to maintain their children’s safety prior to and after their lesson and to maintain the safety of other children in their care. The instructor is responsible for swimmers only during their class times.

Parents/Guardians/Carers are welcome to watch the class, however space is limited and a seat is not guaranteed. At least one Parent/Guardian/Carer is expected to be present in the pool vicinity during the lesson.

Parents and/or guardians must stay in Jesses house on the premises at all times.

Behaviour

In the event of a swimmer, parent, guardian, sibling or other associate: refusing to obey an instruction from the lifeguard or instructor or one of their staff members; behaving in an unruly manner towards the Instructor, one of their staff members or any other person; or causing damage to pool premises, or any of the furniture fixtures or equipment in those premises, the swimmer shall not be permitted to continue with the Classes.  

Bad behaviour/language or aggression to any teacher or member will NOT be tolerated, we expect members to act in a civilised manner at all times, at our venue and when speaking to a member of the team on the phone.  

We reserve the right to refuse you access to the facilities and suspend or terminate your use of the services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these conditions or such refusal would otherwise be in the interest of other users.

You may be asked to leave a class or pool if we feel safety or enjoyment is in jeopardy.

Children's state of health

It is the Parent/Guardian/Carers’ responsibility to notify us of any illnesses, injuries or medical conditions likely to impede a child’s safety or ability to participate.

It is the Parent/Guardian/Carers’ responsibility to inform Little Houses Swim School and teacher of any condition (whether it be medical or not) that could affect their or their child’s capabilities in the swimming pool, all information will be treated as confidential, this will help ensure that we take these conditions into consideration in the lessons.

Any information given to Little Houses Swim School, for example a child’s swimming ability or medical details will be assumed to be true and accurate. Should this not be the case Little Houses Swim School will not be liable.

Health and Safety

We and the Instructor work together to ensure that recommended water temperatures are maintained, but in certain circumstances temperature may vary and cannot be guaranteed. Neither we nor the Instructor are liable for the pool or other facilities or any Losses or injuries suffered by you or any third party as a result of them.

Shower before using the pool to maintain the pools PH balance.

Outdoor shoes are not allowed on poolside and you are encouraged to wear flip flops or indoor shoes only.

Lifeguards

Our lifeguards are here to keep the pool and poolside a safe and functioning environment. Please adhere to them if they are reinforcing rules and keeping you safe.

Photography / Video

Parents/Guardians/Carers are requested not to use video or any type of camera/ mobile phone in the changing rooms or poolside to comply with child
protection recommendations.

If you have any questions regarding this please speak to a member of Little Houses Swim School.

Signage

Please see swimming pool and changing room signs for not just the protection of your child, but the smooth running's of the facility.

Complaints

Little Houses Swim School is committed to providing the best service it can, but we also understand that, occasionally, something may go wrong, or you may be unhappy with the service provided. If at any point you are unhappy with the service provided, we would like to know so that we can address this issue as soon as possible to resolve it to your satisfaction. We view all feedback as valuable and important feedback about the service which we provide and will use the feedback to improve the service that we provide. Please seek out our swimming manager and head of swim or email us at: kate@littlehousesgroup.co.uk

Use of the Facilities & Maintenance

Little Houses Swim School may at any time close the premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate events, programmes or on certain holidays.

We need our members to comply with our club rules ( attach link here) which relate to the use of our facilities and your conduct.

Smoking is not permitted anywhere in the premises or outside the front entrance of the building.